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Service Level Agreement

A service-level agreement (SLA) is an agreement, typically a binding contract, between a service provider and a customer that defines particular aspects of the service, such as quality of service, availability, responsibilities, and terms of contract.

Abbreviation:
SLA
Acronym:
SLA
Initialism:
SLA

Added by:

glssry-guy

File under: Software

Tags: Law

Version: 1